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PORTICO
Pioneering Boutique Guest Services
2004 - 2011
As co-founder of Portico, Greg launched one of London’s first boutique front-of-house providers, helping blue-chip clients reimagine their guest experience during a time when outsourcing was still emerging. Within seven years, the business was the market leader with 500 employees and £15m+ turnover.
Client Impact
Helped major clients transition to outsourced front-of-house for the first time, building trust and setting new standards.
Embedded service culture into high-profile corporate relocations and workplace transformations.
Created seamless service journeys, from reception and switchboard to meeting management and client hosting.
Selected Projects
A major bank client launching a new call services operation including switchboard, helpdesk and room reservations
A bank client moving to large new corporate headquarters and creating a new client entertainment suite
A law firm relocating offices and putting exceptional service at the heart of its proposition
Let’s Talk About Your Vision
Whether you’re launching something new or seeking to improve what already exists, Gweal helps you craft client experiences that feel as brilliant as they function.
If you’re curious about how we might work together, let’s have a chat. We’ll explore your ideas, uncover opportunities, and sketch out a clear direction, no pressure and no strings attached.
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