RAPPORT
Defining Workplace Hospitality Excellence
2011 – 2021
Greg founded Rapport within Compass Group Plc to create a new benchmark in guest services. Over a decade, he scaled it from concept to £35m+ turnover, nearly 1,000 UK employees, and global reach. Rapport became synonymous with award-winning service and workplace hospitality.
Client Impact
Developed branded guest journeys for some of the world’s most respected organisations.
Supported 30+ office relocations, embedding people-first service design into each one.
Introduced new service roles like ‘Community Manager’ to activate workplace culture.
Delivered seamless mobilisation of outsourced services, from strategy to staffing.
Selected Projects
A big four accountancy firm launching a new private members club in Mayfair incorporating six floors of entertaining/ meeting spaces
Advising and then supplying the teams to two major FTSE 100 listed property developers launching co-working spaces
A magic circle law firm outsourcing their front of house services for the first time
The introduction of the ‘community manager’ concept onto each floor of several blue-chip organisations to support creating destination workplaces
Over thirty clients that were moving to new premises and wished for support to redesign their service offering as an integral part of these moves
A property developer launching a high-end residential scheme as part of a mixed-use estate.
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Let’s Talk About Your Vision
Whether you’re launching something new or seeking to improve what already exists, Gweal helps you craft client experiences that feel as brilliant as they function.
If you’re curious about how we might work together, let’s have a chat. We’ll explore your ideas, uncover opportunities, and sketch out a clear direction, no pressure and no strings attached.