Team Building
HOW WE HELP
Hiring for client-facing roles?
Build a team that lives your brand.
Your guest-facing team defines how your clients feel, and finding the right people to represent your brand is too important to leave to chance.
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Gweal helps you shape a recruitment journey that’s intentional, aligned, and experience-led, supporting every step from role design and sourcing to interview process, onboarding, and early development.
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With significant service-sector expertise and a sharp eye for talent, support is always practical, impartial, and tailored to help you build a high-performing team that feels like the perfect fit.
Helping you recruit and shape client-facing teams with purpose:
Defining the roles you truly need, clarifying structure, responsibilities, and expectations. Creating clear, compelling job descriptions and person specifications that attract candidates aligned to your service culture.
Role and Team
Design
Role and Team
Design
Advising where and how to find the right talent, whether through targeted agencies, internal referrals, specialist recruiters, or tailored outreach across your sector.
Sourcing
Strategy
Sourcing​
Strategy
Agency
Intelligence
Providing impartial guidance on which recruitment partners to engage, helping you align with those who understand your standards, expectations, and brand personality.
Agency
Intelligence
Designing practical, experience-based interview processes that go beyond the CV, using tailored tests, scenarios, and behavioural questions to reveal true mindset, capability, and cultural fit.
Selection Process
​Design
Selection Process
Design
Interview Participation
and Coaching
Offering support in interviews, or preparing your hiring managers to assess with clarity and confidence, combining objectivity with relevant service-sector insight.
Interview Participation​
and Coaching
Shaping the Candidate Experience
Helping you create a respectful, professional recruitment journey that reflects your values, leaving a positive impression on every applicant, whether successful or not.
Shaping the Candidate Experience
Supporting the transition from offer to start, with onboarding plans, cultural immersion, and early development that help new hires hit the ground running and feel part of the team.
Onboarding and​
Early Development
Onboarding and
Early Development
Mentoring for​ New Leaders
Mentoring for
New Leaders
Providing coaching for newly appointed team leads or supervisors, helping them build confidence, understand expectations, and step into leadership with alignment and clarity.
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“Because the right team doesn’t just deliver great service — they are the service.”
Let’s Talk About Your Vision
Whether you’re launching something new or seeking to improve what already exists, Gweal helps you craft client experiences that feel as brilliant as they function.
If you’re curious about how we might work together, let’s have a chat. We’ll explore your ideas, uncover opportunities, and sketch out a clear direction, no pressure and no strings attached.